Question 1

What is Matchletic?

Accepted Answer

Matchletic is the UK's social network and marketplace for padel players. It lets you find games near you, book courts at partner venues, connect with other players, track your skill level, and enter tournaments — all in one place.

Question 2

Is Matchletic free to use?

Accepted Answer

Creating an account and browsing games and players is completely free. Matchletic charges a small booking fee (typically 10%) when you book a court or join a paid game through the platform. Coaches and clubs pay a commission on sessions booked through Matchletic.

Question 3

How do I create an account?

Accepted Answer

Click 'Get Early Access' on any page and sign up using your Google account or email address. The onboarding takes less than 2 minutes — you'll set your skill level, location, and preferred play times.

Question 4

What skill level do I need to be?

Accepted Answer

Matchletic welcomes players of all levels — from complete beginners to advanced players. When you sign up, you self-assess your skill level on a scale of 1 (beginner) to 7 (advanced). Your rating then updates automatically based on your match results.

Question 5

Which areas is Matchletic available in?

Accepted Answer

Matchletic is currently live across London, Essex, Hertfordshire, Buckinghamshire, and Milton Keynes, with more cities being added regularly. If you don't see your area, sign up anyway — we'll notify you when we launch near you.

Question 6

How do I find a padel game near me?

Accepted Answer

Once logged in, go to the Games tab and browse open games in your area. You can filter by date, distance, skill level, indoor/outdoor, and game type (social or competitive). Most games fill up quickly, so it's worth joining as soon as you see one you like.

Question 7

How do I join an existing game?

Accepted Answer

Find a game you want to join and tap 'Join'. If the game requires approval from the organiser, you'll receive a notification once accepted. For open games, your spot is confirmed immediately.

Question 8

What happens if a game I joined gets cancelled?

Accepted Answer

If an organiser cancels a game, all players receive a notification immediately and any paid fees are refunded in full within 3–5 working days.

Question 9

Can I create my own game?

Accepted Answer

Yes — tap 'Create Game' on the Games page, set your preferred date, time, venue, skill range, and number of players needed. Matchletic will show your game to players who match your criteria.

Question 10

What is the difference between a social and ranked game?

Accepted Answer

Social games are casual — results are optional and won't affect your skill rating. Ranked games are competitive: both players confirm the result and your skill rating updates accordingly. You choose which type of game you're organising.

Question 11

How do I book a padel court?

Accepted Answer

Go to the Courts tab and search by location. Select a venue, check real-time availability, choose your date and time slot, and pay securely through Matchletic. You'll receive an instant booking confirmation by email.

Question 12

What happens if I need to cancel a court booking?

Accepted Answer

Cancellation policies vary by venue. Most allow free cancellation up to 24 hours before the session. You'll see the cancellation policy before confirming any booking. Refunds are processed within 3–5 working days.

Question 13

Are indoor and outdoor courts available?

Accepted Answer

Both are available on Matchletic. When searching, use the 'Indoor/Outdoor' filter to narrow down results. Indoor courts are weather-protected and available year-round; outdoor courts typically offer a different playing experience and are often more affordable.

Question 14

Can I book a court for a group?

Accepted Answer

Yes — when booking a court, you can invite other Matchletic users to your session or simply share the booking reference with your group. The court holds for all players included in the booking.

Question 15

How do I list my club's courts on Matchletic?

Accepted Answer

Visit the For Clubs page and create a club account. Once your club is verified, you can add your courts, set pricing and availability windows, and start accepting bookings through the platform. The starter listing is free.

Question 16

How is my skill rating calculated?

Accepted Answer

Matchletic uses an Elo-style rating system. After every confirmed ranked match, your rating adjusts based on the result and your opponent's rating. Beating a higher-rated player earns you more points; losing to a lower-rated player costs more. Your rating updates in real time after each confirmed result.

Question 17

Can I dispute a match result?

Accepted Answer

If both players don't confirm the same result within 48 hours, the match is flagged for review by our moderation team. You can also raise a dispute directly via the match screen. Our team reviews all disputes within 24 hours.

Question 18

How do I view my match history?

Accepted Answer

Visit your profile page to see all past games, results, and your rating progression over time. You can also see your win rate, most played partners, and preferred venues.

Question 19

What is the Club Portal?

Accepted Answer

The Club Portal is Matchletic's dedicated management dashboard for padel clubs and venues. It includes court management, member records, online booking, automated payments, and revenue analytics — all in one place.

Question 20

What fees does Matchletic charge clubs?

Accepted Answer

The Starter plan is free and includes up to 2 courts and a club profile. The Pro plan (£49/month) includes unlimited courts, online booking with payments, and full analytics. Enterprise pricing is available for multi-site venues.

Question 21

How do clubs receive their earnings from bookings?

Accepted Answer

After a booking is confirmed and completed, the net amount (booking fee minus Matchletic's platform commission) is transferred to your linked bank account via Stripe. Payouts typically arrive within 3 working days.

Question 22

Can I manage club memberships through Matchletic?

Accepted Answer

Yes — the Pro plan includes a full membership management module. You can issue digital memberships, set renewal dates, and automate renewal reminders and payments.

Question 23

How does payment work on Matchletic?

Accepted Answer

All payments are processed through Stripe, a globally trusted payment platform. You can pay by credit or debit card. Your payment details are encrypted and never stored on Matchletic's servers.

Question 24

Is my payment information secure?

Accepted Answer

Yes — Matchletic uses Stripe for all transactions, which is PCI DSS Level 1 compliant. We never store your full card details. All connections are encrypted using TLS 1.2 or higher.

Question 25

What is the platform booking fee?

Accepted Answer

Matchletic charges a 10% booking fee on court bookings and game entries. This fee covers payment processing, platform maintenance, and customer support. The fee is shown clearly before you confirm any booking.

Question 26

How does Matchletic verify user identities?

Accepted Answer

All users must verify their email address before accessing the platform. Coaches and club owners go through an additional verification process to confirm their credentials and venue ownership.

Question 27

What do I do if I have a problem with another player?

Accepted Answer

You can report any player through the 'Report' option on their profile or within a game. Our moderation team reviews all reports within 24 hours. Serious breaches result in account suspension.

Question 28

Can I report inappropriate behaviour?

Accepted Answer

Yes — use the report button on any profile, game, or message. All reports are confidential. Our community guidelines are published on the platform and apply to all users.

Question 29

What is Matchletic's approach to fair play?

Accepted Answer

We take fair play seriously. Result manipulation, abusive behaviour, and no-shows without notice are all grounds for account suspension. Our automated systems flag unusual patterns and our moderation team reviews flagged accounts.

Frequently asked questions

Getting Started

Finding Games & Players

Courts & Booking

Ratings & Progress

For Clubs

Payments & Security

Safety & Community